Refund Policy

We stand behind the quality and craftsmanship of every product we offer. Your satisfaction is our priority, and we have designed a straightforward, fair, and transparent refund process to ensure you can shop with confidence. Whether you purchased women's sunglasses, men's sunglasses, or custom prescription lenses, this policy outlines your rights, our procedures, and the steps to receive a prompt refund when needed.

Eligibility for Refunds

You may request a refund within sixty days of receiving your order. To qualify, items must meet the following conditions:
  • Products must be unworn, unaltered, and in their original condition.
  • All original packaging, protective films, cleaning cloths, cases, and documentation must be included.
  • Sunglasses must show no signs of wear, scratches, or adjustments beyond initial fitting.
  • Prescription lenses must be returned with accurate optical specifications intact and without surface damage, coating defects, or frame modifications.
  • Items must be accompanied by your original order number or proof of purchase.

Items Not Eligible for Refund

To maintain fairness and product integrity, the following items cannot be accepted for refund:
  • Products that have been worn outdoors, exposed to sunlight, or used in any environment beyond indoor inspection.
  • Items with visible signs of wear, accidental damage, or improper handling.
  • Sunglasses or frames that have been adjusted by a third-party optician or altered in any way.
  • Prescription lenses manufactured to incorrect specifications provided by the customer at checkout.
  • Promotional, gift, or sample items explicitly marked as non-refundable at the time of purchase.

How to Initiate a Return & Refund

Our return process is designed for simplicity and speed. Follow these steps to begin:
  1. Visit our Contact Us page and submit a refund request with your order number, item details, and reason for return.
  2. Our support team will review your request and provide personalized return instructions, including a return authorization reference.
  3. Carefully package your items in their original materials, include all accessories, and affix the provided return documentation.
  4. Ship your package using a trackable carrier service. While return shipping is the customer's responsibility, we recommend retaining proof of postage for your records.
  5. Once your return is received and passes our quality inspection, we will process your refund without delay.

Refund Processing Timeline

After your returned items are received and successfully verified, we initiate your refund within five to ten days. Refunds are issued directly to your original payment method used at checkout. Please note that while our system processes refunds immediately upon approval, the appearance of credited funds in your account may vary depending on your bank or payment provider's standard settlement cycles. We monitor all refund transactions to ensure accuracy and will notify you once the process is complete.

Refund Amount & Currency

All refunds are issued in United States Dollars USD, consistent with our unified pricing structure. The refund amount will match the original purchase price of the eligible item(s), excluding any optional expedited shipping upgrades if the return is due to customer preference rather than product defect or error on our part. Promotional discounts applied at checkout will be reflected proportionally in the refunded amount.

Prescription Lens Considerations

Custom prescription lenses are crafted to your exact optical specifications. If your return is due to a manufacturing error, incorrect lens parameters, or coating defect on our end, we will cover all return shipping costs and expedite a replacement or full refund at your preference. If the return is due to a change of mind or inaccurate prescription details provided during checkout, the item may still be eligible for refund subject to our standard condition requirements, though return shipping costs will be the customer's responsibility.

Exchanges & Store Credit

If you prefer an exchange rather than a refund, please indicate your preference when submitting your return request via our Contact Us page. We can facilitate exchanges for different frame styles, lens options, or sizes, subject to availability. Alternatively, you may opt for store credit issued in USD, which can be applied toward any future purchase on our website with no expiration date.

Damaged or Defective Items

If you receive an item that is damaged, defective, or does not match your order specifications, please contact us immediately through our Contact Us page. Include clear photos of the issue and your order details. We will prioritize your case, provide prepaid return instructions if applicable, and arrange for a replacement or full refund at no additional cost to you. Our quality control team investigates all reported defects to prevent recurrence and maintain the highest product standards.

Partial Returns & Multi-Item Orders

For orders containing multiple items, you may return individual products without affecting the eligibility of remaining items. Refunds will be calculated based on the specific items returned, with any applicable bundle discounts adjusted proportionally. Original shipping fees remain complimentary and are not deducted from partial refunds.

Final Sale Items

Occasionally, we offer limited-time promotions, clearance styles, or exclusive collaborations marked as Final Sale at checkout. These items are explicitly identified during purchase and are not eligible for return or refund unless they arrive damaged or defective. We encourage careful review of product details before completing your order.

Contact Us for Refund Support

Our dedicated customer care team is ready to assist with any refund-related questions, return status updates, or special circumstances. For security, efficiency, and direct routing to our refunds specialists, please submit all inquiries through our Contact Us page. Our official support email and secure inquiry form are hosted exclusively on that page to ensure your request receives prompt, personalized attention.

Policy Clarity & Fair Application

This Refund Policy is designed to balance customer flexibility with operational integrity. We apply these guidelines consistently to all orders and customers, ensuring fairness, transparency, and respect for your shopping experience. Should any aspect of this policy require clarification, our team is available to provide detailed guidance tailored to your situation.

Thank you for trusting us with your eyewear needs. We value your confidence in our brand and are committed to resolving any concerns with professionalism, speed, and care. Your satisfaction remains at the heart of everything we do.